We are able to ship worldwide. Shipping outside the UK can take longer than normal because of the UK leaving the EU but we have still managed to ship to places such as Hungary, Germany and Holland with only smaller delays than usual/
We aim to deliver our Oche's in 20 working days from point of order. This may increase if there are any issues with courier services or with materials. Delays can happen and If there is a delay then we will contact you as soon as we know and make you aware of this. Couriers we may use are DPD, DHL, UPS etc.
International Shipping will usually take longer than UK shipping. This is partly to do with the UK Leaving the EU. We will aim to deliver internationally as quick as possible. Any customs or import charges are to be payed by the customer.
Products that are not made to order (MTO) and are in stock will be sent out the next working day
To return your item, you should mail it to the following address.
7 Faray Green
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, could vary.
We recommend using a tracked courier/shipping service when returning an item as we don’t guarantee we will receive your returned item. Shipping Insurance is also beneficial in these circumstances.